FAQs (Frequently Asked Questions)
I just received my purchased product on CD – how come it’s a minimally-labeled CD-R (or burned CD) and not a mass-produced stamped CD? And, why don’t I get a big glossy manual?
We’re asked these questions quite often (that’s why this page is called frequently asked questions!). The majority of our product sales are via direct downloads. As a courtesy, we offer CD copies to customers who can’t or don’t want to download products – these CD’s are ‘burned’ on our computers. There is no discernible difference between a stamped CD and a burned CD. They are both shiny things with software on them. Once you use the CD to install your product, it is put in a drawer and hardly ever seen again. We could stamp our CD’s in mass quantities, but the cost would be higher to you. We prefer to burn individual CD’s for each order – yes, it takes time, but there are big advantages to you. You get a lower cost product. And, you always receive the most up-to-date version of the purchased product. You may receive a product that was updated the very day it was mailed to you. This can’t be done with stamped CD’s – with such products, you may receive a very old version of software.
Regarding documentation, we could provide printed manuals but, again, it would add to product cost. We take a different approach. Each software product has on-line help that is accessible by clicking any button that says ‘Help’ or by pressing the <F1> key. And, each product also has a printable text file (look for a file with a .txt extension) or .doc with complete running instructions. We design our applications so they should be easy to run without any detailed instructions.
What is trial software?
Trial software allows you to try a product (for a limited time) before you actually purchase it. If you try a product and like it, you can purchase it on-line or through mail, phone, FAX or E-mail order. If you don’t like the product, simply remove it from your machine and stop using it.
If you continue to use a trial version of any of our products for over 30 days, you should pay for it. See the ordering information for various ways to buy a BibleByte Books product. There are several reasons for doing this. First, it’s the right thing to do – you are paying for a product you are using. Second, you will obtain the latest version of the software which includes enhancements not available in the shareware version. Third, your fee allows us to stay in business, developing new programs for you and your kids.
What is a ZIP file? How do I unzip such a file?
When you download a file from our site, it is a zip file (with a .zip extension). This file contains compressed versions of all the files needed to install a program package on your computer. To unzip this file, you need an unzip utility. Such utilities are usually on your computer. If not, go to one of the many shareware sites (ZDNet.Com, Download.Com) on the internet and download an unzip utility. We highly recommend WinZip – it is low-cost and easy-to-use. You can download a free trial version at:http://www.winzip.com. Windows 7 can also open a native .zip file.
Your unzip utility should provide instructions for unzipping files. Many times, just double-clicking the downloaded zip file will start the unzip process. Unzip the file, placing the unzipped files in a folder of your choice.
I’ve downloaded a ZIP file and ‘unzipped’ it. Now, what do I do?
If you downloaded and unzipped one of our Small Basic, Visual Basic, Visual C# , or Java programming tutorials, you simply open the document (doc) files using Microsoft Word or Word Viewer. Also included in the unzipped file are the various programming examples you can open in your particular programming environment.
While running the installation program, I receive an error message that says “Access Violation Occurred” while writing a file. I have three options – Abort, Retry, Ignore. What do I do?
On some machines, if a file already exists and is about to be overwritten, this message will appear. Simply, choose the Ignore option each time the message appears and things should be fine.
I own a Mac. Is there anyway I can run your software on my computer?
Many users have reported success using Microsoft’s Virtual PC product. It allows you to emulate the operation of a Windows-based PC on your Mac. The Virtual PC website is: http://www.microsoft.com/mac/products/virtualpc/virtualpc.aspx?pid=virtualpc
Why are your computer programming tutorials saved in Microsoft Word format? Why not use Adobe PDF files?
We use Word format for our tutorials to allow the user to cut and paste code from the documents. This cannot be easily done using PDF files.
I cannot load the projects or workspace from a Java tutorial using JCreator. What’s up?
Make sure you have the latest version of JCreator (Version 3.0 or later) on your computer. If you are using Version 2.5 or earlier, the workspaces or projects will not load. You can, however, rebuild each workspace and project, by including the appropriate Java code files.